The Information We Need and How We Use It
If you are a non account holder wishing to place a sample request we will require your name, address, telephone number and e-mail address. Without this information we will not be able to process your request.
The telephone number is required so that we may contact your urgently if there is a problem with your request. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your request.
Your detail may be used to notify you of new products we may be launching or and promotions or sales that it may be running. Your information will not be issued to any other third parties except for those mentioned previously.
Existing account holders need not supply further information as their details are already held on our data base.
Safety and Security of Your Information
Cochin Textiles Limited considers as paramount the maintaining of the security of your information to that end the company follows the tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.
Internal Confidentiality Within Cochin Textiles Limited
We protect your privacy in 4 ways:
- Customer account information is limited to those who need access for the performance of their job.
- A full login and password control system exists and is in force on our sales control system.
- All employees are required to sign a confidentiality clause as part of their terms of employment with the company.
- Confidentiality and database access controls are reviewed periodically and updated as required to further protect your data.
Please feel free contact our customer service team if, for any reason, you are unsure about the personal and account information we are holding in your name. You can contact our customer service team by email, phone or fax.
Please note we do track the visits that people make to our site so that we can see which pages are the most and least visited.